This position is responsible for the overall strategic direction and management of Retail & TPR strategy and programs across all Brick and Mortar distribution (Cox Owned and Third Party Retail). Directly responsible for developing plans that have a direct contribution to the company’s acquisition and retention annual goals, more specifically achieving revenue and customer relationship targets. Focus areas would include: traffic and workforce forecasting, distribution strategies, development of plans that maximize customer interactions based on unique life style, integration planning for new products or key initiatives, and establishing real-time feedback loops with Execution team.
This position has direct reporting responsibility and therefore, is responsible for the development and management of individual employees as well as cross functional employee communication and cooperation as needed.
Develop and executing on testing strategies to improve program effectivenessDevelop customer experience strategies to maximize results & customer satisfaction.Provides leadership and direction to center and field retail and third party teams.Assist in budget development and long-term strategic planning. Contribution to overall Retail and Third Party forecasts with finance and development of a driver based modelSupport the quota process that ensures we maintain consistent target attainment which aligns with budget in the sales area of all customers who interact within a physical storeDevelop or request appropriate reporting information to manage all metrics. Analyze, monitor and report on key trendsDeliver weekly/monthly monitoring and reporting of initiatives /performance to drive strategic performance improvementCross functional involvement with marketing and product to drive strategic offers and programsEvaluate and present findings in a manner that will facilitate management's understanding of the results and drive results.Take the lead role in guiding projects to point it is handed off to operations and/or execution teamDrives alignment and consistency in people practices, management activities, and customer service delivery in an effort to achieve goals.Develops and implements standard policies and procedures for Retail Distribution to practices.Analyzes market trends; coordinates and communicates with others to determine appropriate responses.Establishes and leverages strong partnerships with key departments and internal/external customersMotivates and coaches staff to achieve department and company goalsDisseminates company goals and direction to Sales Field Team as well as corporate.Responsible for CRM and Tool strategy, design for Retail & TPR.In coordination with the compensation team develop and deploy a standard compensation plan & continue to optimize for Retail & TPR.Perform other related duties as required or assigned.Qualifications:10+ years of experience required in related field (i.e. Marketing, Sales, Sales Operations, etc.); 7+ years of experience required if candidate possesses a related advanced degree.Requires strong knowledge of Microsoft Word, Excel, PowerPoint, and proficient with technical applications.Excellent interpersonal, presentation, and collaborative skills to work effectively with teams throughout organizationBS/BA degree in related discipline strongly desired (i.e. Marketing, Business, etc.).
Preferred5+ years of experience in a management role; specifically in field direct sales and home security functions.Experience in telecommunications industry desired.Experience in Wireless preferred.Technical Certification in related discipline strongly desired.
Cox Communicationsis committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by GovernorJames M. Cox.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The third-largest U.S. cable company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising.
Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. For nine years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc's Top 50 Companies for Diversity 11 times. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.